Department of Homeless Services security guards – called peace officers or special officers – earn a starting salary of $31,482/year to maintain order at shelters where many of the residents have severe mental illness and where everyone experiences the anxieties, agitations and heightened stress levels associated with poverty. At family shelters, young children mingle with teens and adults and domestic violence is common. So is substance use.
Here is a list of special working conditions copy and pasted from the DHS Special Officer application:
"Some of the physical activities performed by Special Officers and environmental conditions experienced are: working outdoors in all kinds of weather; walking and/or standing in an assigned area during a tour; driving or sitting in a patrol car during a tour while remaining alert; running after a fleeing suspect; climbing up stairs; may assist in carrying an injured adult; gripping persons to prevent escape; restraining a suspect by use of handcuffs; may be required to detect odors such as those caused by smoke or gas leaks; engaging in hand to hand struggles to subdue a suspect resisting arrest; being physically active for prolonged periods of time; understanding verbal communication over a radio with background noise; reading and writing under low light conditions; carrying or wearing heavy equipment and wearing a bullet-resistant vest."
It's a demanding, physical job. As the face of authority and of the shelter itself, peace officers tend to bear the brunt of shelter residents' anger. Yet, they lack the de-escalation training of a social worker or the authority of a police officer. Social service staff and mental health workers do not spend nights at the shelters - the special officers are the only ones there. The officers deserve extensive social service training and support to better work with clients who experience emotional disturbances as well as those who need to save face and never back down from perceived challenges. Meanwhile, residents deserve compassion, patience and understanding of their day-to-day frustrations, including those that stem from discomfort, powerlessness and lack of solitude.
Two days ago, the City announced that the NYPD will broaden oversight at city shelters and assign additional cops to manage the whole force of 771 peace officers. This could be a positive development: NYPD will provide more training on working with emotionally disturbed persons (EDP) and victims of abuse. The move will likely foster more accountability.
Nevertheless, When the law enforcement presence increases, arrests increase. The new chain of command could lead to many unintended consequences.
For every 'bad apple' violent offender who makes the environment dangerous or unhealthy for everyone else, there are certainly many more low-level offenders whose minor misdeeds (open containers, sex work, marijuana use) ensnare them in the criminal justice system. That's what happens at public schools where the presence of police officers means the criminal justice system now punishes issues (like petty theft or hallway scuffles) previously handled in-house by the school. That has led to more children and young adults yoked with records that weigh them down for life, lead to more severe sentences after violations (accumulating offenses or 'strikes') and inhibit employment and housing opportunities.
NYPD Deputy Chief Edward Thompson said the new oversight structure will promote collaboration between peace officers and police. Again, that is a mix of good and bad.
Would police encourage peace officers to carry broken windows policing into shelters in order to make more arrests for minor quality of life violations? Would they impose a form of indiscriminate stop-and-frisk? Would police and collaborating peace officers safely and reasonably manage individuals with mental illness? Or would they try to overpower emotionally disturbed people rather than patiently work with them?
Last year, NYPD officers, plus cops from New Jersey and Long Island, combed shelter rolls to hunt residents with outstanding warrants. Such warrants often relate to unpaid citations for quality of life violations like open containers or public urination, the violations that already disproportionately punish low-income people. Such fines also pose a more severe financial burden to the working poor or individuals on a fixed income.
Perhaps this is a smart structural change when we consider the sprawling, unsafe shelter system, but, we gotta remember, the move does not treat the core issues of an over-reliance on temporary shelters and the failure to prioritize and develop permanent supportive housing. It's just a different style of managing the warehouse.
Bottom line: However the City restructures the security system within shelters, we really, really need more supportive services to assist homeless individuals and to prevent homelessness. A smaller homeless population means fewer problems at overcrowded homeless shelters.